Terms and Conditions of Sale
ACCEPTANCE OF THE TERMS AND CONDITIONS OF USE
By using our website for placing an order, purchasing products listed on the website or, accessing/visiting the website as a guest or a registered user. You agree to abide by our Terms and Conditions and other policies listed on the website.
By purchasing any of our products, you acknowledge that you have carefully read all the Terms and Conditions for Use and other policies mentioned on this website and agree to comply with them. In case you don’t agree to these Terms and Conditions and other policies mentioned on this website, please don’t use this website.
The company reserves the exclusive right to make changes to these Terms and Conditions of Use, Privacy Policy or any other policy, guideline or content given on the website at any time without giving any prior notice. The Company will notify you in writing about the changes and after the changes are made by us on the website you continue to use /browse our website, you automatically agree to accept the changes too.
The Company is not responsible for any loss, damage, expenses or costs (direct or indirect) of any kind incurred or suffered by you due to the product not being delivered within the expected delivery time.
RETURN & EXCHANGE POLICY
At Carpet Binders Ltd online trading name is Rugs For All. We understand that people like to be able to touch and feel products before buying and that's why we have introduced the 100% Satisfaction Guarantee. Customer satisfaction is our number one priority.
If for any reason you are not 100% satisfied with your purchase, you can return any item in its original condition within 7 days of the date of shipment, for a full refund or exchange. No questions asked! Please note that shipping charges are non-refundable.
Simply contact us with your intention to return your rug so we can provide you with the return delivery address. The buyer pays return shipping, and the product must be returned in the original packaging. Via a courier company together with a tracking number. Please also allow three to five working days for a refund to be processed as this will allow time for the inspection and repacking of the rug returned.
It is important you notify us immediately if you decide the rug is not suitable for your décor.
DELIVERY PROCESS
The product(s) will be delivered by Carpet Binders Ltd nominated courier to the address given by the buyer.
We try our best to dispatch all products within 3 working days. But we are not responsible if any product is delivered late to the buyer for any reason. (This time period is the estimated time and must not be regarded as a condition of sale).
Once your order is dispatched you will be notified by us.
MANUFACTURE FAULT RETURNS
All rugs received with a manufacturing fault will be happily exchanged or refunded in full. To qualify for a manufacture fault return, simply email us at sales@rugforall.nz with a description of the fault and a clear photo of the fault.
If Carpetbinders Ltd's online trading name Rugs For All agrees the fault is valid, we will gladly give you the option of an exchange of the same rug or a full refund. Please note that manufacturing faults must be claimed within 7 days of receiving the rug.
SHIPPING NEW ZEALAND WIDE
Shipping Information
For deliveries in New Zealand, delivery fee applies.
Please note:
Deliveries to Chatham Island and Stewart Island may incur additional courier or freight fees due to their remote locations.
Orders being delivered to Auckland are subject to an Auckland Regional Fuel Tax surcharge, which is automatically included in the delivery fee.
Coarse Woollen Yarn Orders
For coarse woollen yarn purchases, courier charges are calculated after your order is placed. We’ll contact you to arrange the most cost-effective shipping option available — especially for rural, Stewart Island, Chatham Island, and Auckland deliveries that may attract additional freight or regional surcharge costs.
Order Processing & Dispatch
Once your purchase and the applicable freight fee have been confirmed, we’ll process and dispatch your order within 2–3 working days.
Please note:
If an order is cancelled while in transit, the item must be returned to us before any refund can be processed.
If a rug is temporarily out of stock, we can place it on backorder at your request and provide an estimated time of arrival (ETA). This ETA may change due to factors beyond our control.
If you decide not to wait for a backordered rug, you may request a full refund.
During busier periods, minor delays in dispatch may occur due to high order volumes.
Estimated delivery times: 2–5 working days depending on location. Deliveries to Chatham Island and Stewart Island may take longer.
Shipping Outside New Zealand
At present, Carpetbinders Ltd (trading as Rugs For All) does not ship internationally.
SHIPPING OUTSIDE OF NEW ZEALAND
Currently, Carpetbinders Ltd's online trading name Rugs For All does not ship outside of New Zealand.
If you have any questions please do not hesitate to contact us either by email or phone 03-313- 5026.
Got Questions? Ask Away
If you have any questions, don't hesitate to send us a message through our contact page and we'll get back to you as soon as possible. Click here.
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